Support

Starlit is made by one person, and support is a real inbox rather than a ticket queue.

Email

starlit@side-project.me

Expect a reply within a couple of days. If something is broken badly enough that you are stuck, say so in the subject line and it will be looked at sooner.

What to include

Any of these that apply will save a round trip:

• Your device and iOS version — Settings → General → About.
• What you were doing when it went wrong, and what happened instead.
• The book, if it only happens with one particular file.
• A screenshot, if there was something to see.

You do not need to send an account name, because Starlit does not have accounts. Nothing in the app identifies you, so there is nothing to quote.

Refunds

Purchases are handled by Apple, so refunds are too. Request one through Apple’s refund page — we cannot issue them on Apple’s behalf.

Privacy

What leaves your device, and what does not, is set out in full on the privacy page.